We hope you love what you ordered, in case you don't—perhaps it's a little too big or the style just isn't so you- we have a 365 day satisfaction guarantee.
You have up to 365 days to return items purchased online. In case the return request is processed within the first 180 days, the full amount will be reimbursed to your credit card. After 180 days, the refund will be made in the form of Mensuas Points.
Please keep in mind that customer takes full liability for all postal charges and returns shipment costs.
To return an item:
- First, make sure that your desired return merchandise qualifies as a returnable item, by visiting our Return Policy page.
- Log into your account and click on order history. You will find all orders made in this section.
- Select the order that contains an item that you would like to return/change.
- Select the item(s) that you would like to return. Note that if any item cannot be checked, it is because either the time to return that item has expired or that item is not returnable because it was bought at a high discount and is not eligible for a return.
- Complete and submit the form.
- Upon receiving an E-mail from us with a return request approval, you will be provided with instructions on how to return/change the item.